| Here is a list of questions which are often asked and which will allow you to help yourselves out. |
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I have just subscribed but when I type my login and password, I am told I have to valid my inscription, what to do ? |
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When you subscribe, you get a confirmation mail which contains a link you must click on. |
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How long do you need to send the validation mails ? |
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Validations mails are automatically sent when you subscribe. If you have not recieved it the day after your subscription, send me a message so I check where it comes from. |
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I use YAHOO or HOTMAIL (or other free retailer) as mailbox and I didn't recieve your confirmation mail. |
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Those free mailboxes have SPAM rules set very high, check that the mail hasn't been put in your undesirable mail, and if it is the case, don't forget to notice to your mailbox not to consider this mail as it. |
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I use AOL navigator, I recieved my validation mail, I clicked on the link but I don't manage to connect myself as a member, how is it possible ? |
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We have seen some problems with AOL navigators, we advise you to use Internet explorer in the Windows Start menu to get around this problem. |
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I don't use AOL but I can't connect myself as a member ? |
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For administration of members' sessions, your navigator must accept cookies. For Internet explorer, you can set them in the menu "Tools / Internet Options / Privacy" |
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I have just subscried, I am connected as a member but I can't download, why ? |
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To download, you must have at least 1 gene-credit. You will find everything linked to gene-credits in the rubric "Gene-credits". |
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I can't download and/or the pages information don't refresh ? |
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You have to set your navigator on "Every visit to the page" in the menu "Tool / Internet Options / Temporary Internet Files / Settings" |
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I use Windows XP and I can't download, when I click, nothing happens, why ? |
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Since the Pack 2 of Windows XP, everything is desactivated at the beginning, follow the documentation SP2xp.pdf to solve your problem. You also can download the microsoft documentation to set the windows firewall, which can block your FTP files transferts Parfeuwindows.pdf |
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When I download, the ZIP file which contains the credit is empty, how is it possible ? |
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The version of your software to decompress Zip files is to old, you have to get a more recent one. |
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I got a card for my subscription, what is it ? What is the utility ? |
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Cards are here to reward you for your fidelity, that's all I'm gonna tell you. Ask more information to the other members on the forum. |
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I can't see the messages of the forum or my internal mailbox, how is it possible ? |
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So that everything works, you must have Javascript activated in your navigator. |
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